Government Technology Agency (GovTech)

GovTech is a Singapore government agency that aims to use technology to enable digital transformation within the public sector, harnessing the best info-communications technologies to make a difference in the everyday lives of people in Singapore.

The Project

A brief overview of what I was tasked to do for the upcoming months at GovTech.

Smart Nation Sensor Platform (SNSP)

At GovTech, I was part of the SNSP department whose mission is to enable everyone, everything and everywhere to be connected all the time in Singapore. By providing connectivity, the right infrastructure and technical architecture, citizens, businesses and government agencies will be able to leverage technology towards improving lives in a Smart Nation.

My Responsibilities

To fulfill the above mission, GovTech aimed to make city-level sensor data available for the industry and public by creating a sensor platform web service. As the UI/UX Designer my responsibilties included:

1 Use design thinking to understand business requirements and user feedback
2 Prototype multiple wireframes and UI iteratively as part of the AGILE framework
3 Collaborate effectively with the developers and designers
4 Create the required assets and branding guide for the platform

Research & Design Thinking

Laying down the ground work

Empathy Map

Based on the business requirements from the different government agencies that will be using this service, we created an empathy map, as well as consolidated the general pain points and goals of different users:

Customer Journey Map

With our findings from the empathy map, we then focused on creating several customer journey maps and the features each customer might use based on the different stakeholder requirements.

For example, you can see customer Siddarth has 3 possible customer flows, uploading of sensor data onto SAM, sensor planning, and sensor research. For each of these flows we identified the features Siddarth will need to interact with and tried to identify behaviours, concerns and emotions he will go through. From there, we then brainstorm the components and how we want them to interact with the user.


This process was done for each customer profile identified, and after which the design team got a much better understanding of the different stakeholders, and had a rough idea of how the platform will take shape.

Designing

The beginnings of SAM

Logo

We desgined several logos in several sprints, editing them based on their feedback.


Design System

We also created the design system for the developers and designers for reference.

Prototyping

Designs and Iterations I helped out in

Login Flow


Search and Filter


Section Tabs


Searching for Sensors in an Area


Key Takeaways

My main learning points from this internship

The AGILE Methodology

It was my first experience being part of the AGILE Methodology, and taking part in iterative design sprints. As GovTech worked on weekly sprints, I had to be able to iterate the wireframes and UI quickly based on the developers feedback and changing business requirements . It was definitely a challenge initially as I have never worked on such a tight deadline before, but I am happy to say that I managed to adapt and keep up with the fast-paced environment!

Organising the UI and Components

During this internship, it was the first time I got to work on a large scale project (spanning over almost 2 years). While I was only here for a few months, being part of the initial planning and designing phase taught me the importance of organising all the UI and components in a systematic and concise manner. We had to organise the different versions and iterations of wireframes, components, and UI designs such that the development team can refer to it easily, and for myself to be able to easily find and edit designs as needed.

Luckily I was working with an experienced UIUX designer who showed me the ropes of how to do so (example below).

Final Product

You can interact with the full prototype at this Figma link. Feel free to explore!

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